Crowley Was Rather Proud Of The Employee Hellpline. There Had Been A Contest, About Twenty Years Back,

Crowley was rather proud of the Employee Hellpline. There had been a contest, about twenty years back, to create the most confusing phone structure possible, and Crowley had won. (He'd got inspired by calling up a telecom company to cancel service. Despite the fact that he'd made the call without an account, he'd left having agreed to a phone/television/Internet bundle and two magazine subscriptions.)

What he’d forgotten was the fact that he was an Employee, and thus had to navigate the labyrinthine obscurity of the Hellpline every time he needed to put in a request for a little extra power or office supplies. Fortunately, he didn't tend to make many calls; unfortunately, this meant that any insight he gained into the pattern had generally evaporated by the next time he had to face it.

Which was how he came to be sitting in his car, twenty minutes late for lunch, being informed in a monotone that he’d better listen carefully to the following menu, as options might have changed.

“For complaints about colleagues, press 1. For complaints colleagues made about you, press 2. For accounts payable, press 3, then 8, then turn the phone around and repeat. For accounts receivable, enter your ID in reverse. For all other financial requests, spell the first 10 pages of the Bee Movie script using your keypad. For—”

There was a knock at the window. “Are you quite all right?” Aziraphale said.

Crowley rolled the window down, half-listening to the phone menu. “Sorry I’m late—”

“You weren’t late. You drove up twenty-five minutes ago and took the ‘Reserved for Customers of AZ Fell & Co’ spot. So no actual customers have been able to park here this entire time. Which is dreadful,” Aziraphale added happily. 

“This concludes the menu. Make your selection in the next four seconds or this call will be terminated. Four…three…” Crowley racked his brains attempting to remember whether accounts payable was 8, then 3, or— “Good-bye,” the voice said, with gloomy satisfaction, and hung up.

“Ahhh, sanctify it.”

“What?”

“I’m trying to get this reimbursement through. I had to buy eighty live bats for this work thing, and apparently that kind of order can’t go through the normal process. So I’m on the Hellpline. But this consecrated phone—”

“Didn’t you design the system?”

“Might’ve done.”

“May I?” 

Crowley hit Redial and placed the phone in Aziraphale’s outstretched hand.

Aziraphale listened thoughtfully to the first list of menu options, then tapped the phone. He listened a bit longer, tapped twice more, said, “Mammal, not otherwise specified,” and handed it back. 

A voice crackled in Crowley's ear. “Accounts payable, living creatures from twoscore to nine dozen. How can I hinder you today?”

“One sec,” Crowley said, and moved the phone away. “How’d you do that?”

“It was yours, wasn’t it?” 

“Yeah.”

“I suppose I simply know how to thwart you,” said Aziraphale smugly. “Go on,” he said, nodding at the phone as he got in the car. “We’re late.”