HOW DO I COMPLAIN TO HOYOVERSE?

HOW DO I COMPLAIN TO HOYOVERSE?

It's easy, and there are MULTIPLE things you can do! I recommend doing each item on this list.

1. SIGN & SHARE THE PETITION

The petition will be delivered to the appropriate cultural reps, in order to complain to the CCP about the negative impression this is leaving on Chinese companies. Genshin Impact is highly favoured by the government for the positive press it gives the country, and putting pressure on the 'big daddy' is FAR more likely to make Hoyoverse buckle.

As of right now, the petition has nearly 38k signatures.

2. EMAIL HOYOVERSE

Email them directly at genshin_cs@hoyoverse.com to state how this has affected your desire to continue playing their games.

3. USE THE IN-GAME SURVEY OR FEEDBACK

Genshin Impact has frequent update surveys, and there is a permanent option to give feedback at any time. You can find it in the Paimon Menu.

4. REVIEW BOMB

Rate Hoyoverse's games, particularly Genshin, with one star on the app store. This has already proven in the past to have an effect, when this caused the team to review the anniversary rewards.

Here is a guide on how to do this!

5. POST IN OFFICIAL HOYOVERSE ACCOUNTS' COMMENTS

Do not be silent! Speak up about your displeasure. It's important that these comments outweigh the rest! Show that we are the MAJORITY.

6. SPEAK UP

Use the tags!

#BoycottHYV #WhyAreTheyWhiteHoyo #GenshinImpact #FixNatlan

Be relentless.

FURTHER DETAILS UNDER THE CUT!

WHAT SHOULD I NOT DO?

The following actions should NOT be taken:

DO NOT spend money on Hoyoverse games.

DO NOT sent threats, to voice actors OR customer service staff.

DO NOT engage with trolls or racists. Block and report.

WHY IS THIS IMPORTANT?

It's easy to dismiss this in the face of 'more important' issues in the world at the moment, but Genshin Impact (And by extension, Hoyoverse) is a very influential game and company. It is extremely popular, and directly influences MANY other games and players through this popularity.

This isn't an issue of 'just stop playing'- This is not anger for a game's decisions, it's anger for a precedent. It's a demand that not only should Hoyoverse care about representation, but other, smaller, companies too. If Hoyoverse can get away with it, so can others- But if Hoyoverse is held accountable for their exploitation of culture, then it sets the precedent that other companies have no chance of doing the same.

Like it or not, Hoyoverse has a lot of influence, and the CCP itself values the company for giving China a positive image in other countries. This is bigger than just being mad at character design.

EDIT: It was also pointed out to me that if POC were to simply stop engaging with hostile content, they would have nothing left. 'Just stop playing' isn't fair, plain and simple. POC deserve to play the things that they enjoy WITHOUT being ostracized.

DOES HOYOVERSE LISTEN?

They listen if there's no money lining their pockets, they listen if their reputation is damaged, and they listen if the CCP gets involved. We have direct evidence of this.

Review bombing alone caused Hoyoverse to reconsider the first anniversary rewards.

The CCP forced Hoyoverse to reskin various characters to comply with their laws, which HYV did. (This isn't necessarily a good thing, however, it is still evidence that CCP has influence over them.)

This is by far the largest outcry the company has seen so far, and MANY of HYV's voice actors have spoken out in support for the movement as well. This is not just playerbase complaints, but staff, too.

I recommend following AvenOfStrats on X/Twitter for further updates on the petition's progress, and on other ways to contribute. They also share plenty of resources on why this is important, and guides on how to complain.